Customer Success Services

RotaCloud Customer Success Services gives you access to tailored training, practical optimisation and specialist support to help your teams use RotaCloud confidently as your organisation changes and grows.

One-off expert services

Need help with a particular project, training requirement or operational change?

Book a focused session, workshop or dedicated engagement without committing to an ongoing service.

Success+

Success+ gives you flexible access to Customer Success Services when you need them, alongside regular optimisation reviews, priority booking and Premium Support.

Premium support

Premium Support gives your team enhanced access to RotaCloud Support, including priority routing and escalation when you need help.

Included with every Success+ package and is also available separately.

Project based training & consultancy

Need help with a particular project, training requirement or operational change?

Book a focused session, workshop or dedicated engagement without committing to an ongoing service.

Team training

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Account optimisation

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Account restructuring

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Workflow consultancy

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Success+

Ongoing expertise throughout the year

Success+ gives you flexible access to Customer Success Services when you need them, alongside regular optimisation reviews, priority booking and Premium Support.

Success+ Essentials

£69/month*
For businesses that occasionally need additional training, optimisation or specialist help.
  • 4 hours of flexible Customer Success Services each year
  • Annual optimisation review
  • Priority booking

Success+ Growth

£119/month*
For growing or changing businesses that need more regular access to RotaCloud expertise.
  • 8 hours of flexible Customer Success Services each year
  • Monthly usage summary and next-step recommendations
  • Two optimisation reviews each year
  • Premium Support
  • Priority booking

Success+ Scale

£219/month*
For businesses with more complex training, adoption and operational needs.
  • 16 hours of flexible Customer Success Services each year
  • Monthly usage summary and next-step recommendations
  • Quarterly optimisation reviews
  • Premium Support
  • Priority booking

Premium Support

Enhanced support for teams that need more

Premium Support gives your team enhanced access to RotaCloud Support, including priority routing and escalation when you need help.


Included with every Success+ package and is also available separately for organisations that want an enhanced support experience without ongoing consultancy or training.

What's included

£49/month
Priority support
Premium Support requests are routed through a priority queue, helping your team get to the right support more quickly
Enhanced response times
Benefit from enhanced response targets compared with our standard support service
Support for managers as well as administrators
Extend access beyond your RotaCloud administrators, giving approved managers another route to get the help they need
Video support when it’s easier to talk
For issues that are easier to work through together, our team can arrange a Google Meet where appropriate
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