Success+

RotaCloud expertise, whenever you need it

Sometimes you don’t need an ongoing service — you just need the right expertise at the right time.

Our one-off Customer Success Services give you access to dedicated RotaCloud support for training, optimisation, account changes and more complex projects, without committing to a recurring package.
Bespoke migration training

Get more value from RotaCloud with Success+

Work with our Customer Success experts throughout the year to keep your teams confident, your setup effective and RotaCloud working around the way your organisation operates.

Get more from the features you already have

Make sure you’re getting full value from RotaCloud. We’ll help you identify underused functionality, improve adoption and find better ways to use the tools already available to your team.

Keep your setup working for your business

Your organisation changes over time, and your RotaCloud setup should evolve with it. Use Success+ to review workflows, configuration and ways of working as your needs change.

Build confident, capable teams

Give administrators and managers tailored support to use RotaCloud effectively, from onboarding new team members to refresher sessions and more advanced training.

Turn insight into improvements

Regular optimisation reviews give you dedicated time with a RotaCloud expert to look at how you’re using the platform, identify opportunities and agree practical improvements.

Use your Success+ hours your way

Your organisation’s needs will change throughout the year, so your Success+ hours aren’t tied to one particular service.

Training & enablement

Build confidence across your teams with tailored training designed around how your organisation uses RotaCloud.

Team training

  • Admin & manager training
  • Refresher sessions
  • Module specific training
  • Train-the-trainer sessions

Adoption & capability

  • New-user enablement
  • Role-specific guidance
  • Bespoke training for teams or departments

Account optimisation

Make sure your RotaCloud setup continues to work effectively as your organisation evolves.

Configuration & setup

  • Account configuration reviews
  • Permissions and access reviews
  • Location and department setup reviews
  • Reporting guidance

Optimisation & adoption

  • Account optimisation reviews
  • Adoption reviews
  • Identification of underused functionality
  • Practical recommendations to improve how RotaCloud is used

Workflow consultancy

Work with our Customer Success experts to review how your teams use RotaCloud and identify more effective ways of working.

Workflow reviews

  • Review existing processes and workflows
  • Identify opportunities to simplify ways of working
  • Best-practice recommendations
  • Support aligning RotaCloud with operational processes

Continuous improvement

  • Review new or changing processes
  • Consultancy around new functionality
  • Support improving adoption across teams or locations

Organisational change

Get additional hands-on support when your organisation changes and your RotaCloud setup needs to change with it.

Configuration & setup

  • Account restructuring
  • Account merges & splits
  • Location or department changes
  • Permissions and management-structure changes

Rollouts & projects

  • Phased rollouts
  • Complex implementation support
  • Data imports
  • Support introducing RotaCloud across new teams or locations

Choose the right level of Success+

Success+ Essentials

£69/month*
For businesses that occasionally need additional training, optimisation or specialist help.
  • 4 hours of flexible Customer Success Services each year
  • Annual optimisation review
  • Priority booking

Success+ Growth

£119/month*
For growing or changing businesses that need more regular access to RotaCloud expertise.
  • 8 hours of flexible Customer Success Services each year
  • Monthly usage summary and next-step recommendations
  • Two optimisation reviews each year
  • Premium Support
  • Priority booking

Success+ Scale

£219/month*
For businesses with more complex training, adoption and operational needs.
  • 16 hours of flexible Customer Success Services each year
  • Monthly usage summary and next-step recommendations
  • Quarterly optimisation reviews
  • Premium Support
  • Priority booking

*Annual commitment required

Frequently asked questions

What can I use my Success+ hours for?

Your hours can be used across eligible Customer Success Services, including tailored training, account optimisation, workflow consultancy and support with organisational changes.

Do I need to decide how I'll use my hours when I sign up?

No. Your hours are available throughout your subscription year and can be used as your organisation's needs change.

What happens if I need more hours?

Additional Customer Success Services can be purchased at a preferential Success+ rate.

Do unused hours roll over?

Success+ hours are available for the duration of your subscription year and don't normally roll over into the following year.

Does preparation time use my Success+ hours?

For services requiring bespoke preparation, we'll agree this with you before booking the work.

Are optimisation reviews taken from my included hours?

No, optimisation reviews are not taken from your hours included in your subscription.

What is Premium Support?

Success+ Growth and Scale packages includes Premium Support, giving your organisation priority support routing, enhanced response targets and additional escalation options.

Does Success+ replace my existing RotaCloud support?

No. Everyday product support, standard implementation guidance and proactive adoption support remain included with your RotaCloud subscription. Success+ gives you additional access to dedicated and tailored services.

What if I only need help once?

You don't need Success+ to access Customer Success Services. One-off sessions and projects are available for customers with a specific requirement and no need for ongoing support.

Interested in one these packages or need something else?

Reach our to success@rotacloud.com and speak to one of our Customer Success Managers
Created with